Contact & Grievance Redressal
We answer every message from a real person. Pick whichever route fits.
Reach us
- Support (product help, account, billing): support@ibid.win
- Sales and demos: +91 9512 247 247
- Support desk: +91 8000 263 450
- Bidding help desk: +91 9811 400 654
- Operated by: Awit Media Pvt Ltd, India
Support hours are Monday to Saturday, 10:00–19:00 IST, excluding public holidays. Messages received outside those hours are picked up the next working morning.
Report a data error
If a tender record, document, figure or AI-generated answer looks wrong, tell us — we would rather be corrected than be wrong.
Write to grievance@ibid.win with the tender reference number and what you observed. We investigate, correct what we can, and reply with what we found. Please remember that the official procurement portal remains the authority on every tender detail; see Disclaimer & Data Accuracy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, the Grievance Officer for iBid.Win is:
- Name: Kaustubh Nirmal
- Designation: Grievance Officer, Awit Media Pvt Ltd
- Email: grievance@ibid.win
Our commitments when you raise a grievance:
- We acknowledge your complaint within 24 hours of receiving it.
- We resolve it within 15 days of receipt, and tell you the outcome.
- If we need longer for a complex matter, we say so, explain why, and give you a revised date.
Please include your registered email address, the organisation name on your account, and a clear description of the issue so we can investigate without a round of clarifying questions.
Data protection requests
For questions about your personal data — access, correction, erasure, or withdrawing a consent you have given — write to grievance@ibid.win with the subject line "Data request". We handle these in line with our Privacy Policy and India's Digital Personal Data Protection Act, 2023, and we respond within the same 15-day window.
If you are a member of a client organisation on iBid.Win, some of your data is held on that organisation's behalf. In those cases we will coordinate with your organisation's administrator to action your request.
Escalation
If a reply has not reached you within the timelines above, write again to grievance@ibid.win with "Escalation" in the subject line and your original ticket or email reference. Escalations go to the company's management, not back into the same queue.