Refund & Cancellation Policy

Last updated: 21 August 2026

This policy explains what you pay for on iBid.Win, how to cancel, and when money comes back. It applies to subscriptions bought directly from Awit Media Pvt Ltd.

1. Try before you pay

Every paid plan begins with a free trial — 14 days on Starter and Professional, 30 days on Enterprise — and a Free plan is available indefinitely at no cost.

No card is charged during a trial. The trial is deliberately long enough to evaluate the platform on real tenders, which is why the refund rules below are as they are: you are asked to decide before money changes hands, not after.

2. What you are paying for

A subscription buys access to the iBid.Win software for the billing period — search, alerts, matched tenders, document management, bid workflow, collaboration and the assistive features on your plan.

It does not buy tender documents themselves (those come from public procurement portals free of charge), and it is not a success fee — see Disclaimer & Data Accuracy.

3. Cancelling

You may cancel at any time by writing to support@ibid.win from your registered email address, or from your billing screen where available.

• Cancellation takes effect at the end of the current billing period. Your account stays fully usable until then.
• We do not auto-charge a period you have cancelled before its renewal date.
• Cancelling does not delete your data. To have data deleted, make a separate request under our Privacy Policy.

4. Refunds

Because every paid plan is preceded by a free trial, subscription fees for a period already begun are generally non-refundable, including where the service was used only partially.

We do refund, promptly and without argument, in these situations:

• Duplicate payment — the same period charged more than once.
• Incorrect charge — you were billed after a valid cancellation, or billed an amount other than the one you agreed.
• Failed provisioning — payment succeeded but the plan was never made available to your account and we could not fix it.
• Extended outage — a prolonged failure of the platform attributable to us, materially depriving you of the service during the paid period. We may offer service credit or a pro-rata refund in these cases.

Annual or multi-period arrangements, and any enterprise agreement signed separately, follow the refund terms written into that agreement, which prevail over this page.

5. How to request a refund

Write to support@ibid.win with:

• your registered email and organisation name,
• the payment date and amount,
• the transaction or invoice reference, and
• what went wrong.

We acknowledge refund requests within 2 working days and decide them within 7 working days. Approved refunds are returned to the original payment method and typically appear within 7–10 working days of approval, depending on your bank or card issuer. We do not refund to a different account or instrument.

6. Taxes and fees

Refunds are made net of any non-recoverable payment-gateway charges and are adjusted for taxes as required by law. Where GST was charged, the refund and its tax treatment follow the applicable tax rules at the time.

7. Plan changes

• Upgrades take effect immediately; the balance of the current period is adjusted against the new plan.
• Downgrades take effect from the next billing period; we do not refund the difference for the current one.

8. Suspension for misuse

If an account is suspended or terminated for breach of our Terms & Conditions — for example scraping the platform, reselling access, or unlawful use — fees for the period are not refundable.

9. Questions and disputes

Refund questions go to support@ibid.win. If you are not satisfied with the outcome, escalate to our Grievance Officer at grievance@ibid.win; the published acknowledgement and resolution timelines on Contact & Grievance Redressal apply.